Refund Policy

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a refund within 30 days of delivery, subject to the conditions below.

Refund Eligibility

To be eligible for a refund, the item must be:

  • Requested within 30 days after delivery
  • Unworn, unused, and in its original condition
  • Returned with the original packaging, if possible
  • Free from stains, odors, damage, or visible signs of wear

Items that have been worn, used, washed, damaged, or returned without authorization may not be eligible for a refund.

How to Request a Refund

To request a refund, please contact our customer support team at:

Email: kanayojouse2@hotmail.com

Please include the following information in your message:

  • Your order number
  • The email address used at checkout
  • The reason for your refund request
  • Photos of the item, if applicable

Once we receive your request, our support team will review it and provide the next steps.

Refund Processing

Once your refund request is approved, the refund will be issued back to your original payment method.

Refunds usually take 3–7 business days to appear in your account, depending on your bank or payment provider.

Please note that original processing times may vary depending on the payment method used.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Kindly provide your order number and clear photos of the issue so we can help resolve it promptly.

Depending on the situation, we may offer a replacement, exchange, or refund.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.

If you have done this and still have not received your refund, please contact us at:

kanayojouse2@hotmail.com

Important Note

Please contact us before returning any item. Unauthorized returns may not be accepted or processed.

We usually respond within 24 hours on business days.