Returns & Exchanges

We want you to be happy with your purchase. If your item does not fit or you are not completely satisfied, we offer free returns and exchanges within 30 days of delivery.

30-Day Free Returns & Exchanges

You may request a free return or exchange within 30 days after your order is delivered.

To be eligible for a return or exchange, the item must be:

  • Unworn and unused
  • In its original condition
  • In the original packaging, if possible
  • With all accessories, tags, or inserts included, if applicable

Items that show signs of wear, damage, stains, odors, or use may not be eligible for a return or exchange.

How to Request a Return or Exchange

To start a return or exchange, please contact our customer support team at:

Email: kanayojouse2@hotmail.com

Please include the following information in your message:

  • Your order number
  • The email address used at checkout
  • The reason for the return or exchange
  • Whether you would like a refund, size exchange, or product exchange

Our support team will review your request and provide the next steps.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact us within 30 days of delivery. Exchanges are subject to product availability.

If the item you want is unavailable, we may offer a refund or an alternative solution.

Refunds

Once your return request is approved and the return is completed, your refund will be processed back to your original payment method.

Refunds usually take 3–7 business days to appear in your account, depending on your bank or payment provider.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue. We will help provide a suitable solution.

Return Shipping

Returns and exchanges are free within 30 days of delivery for eligible items. Please contact us before sending anything back, as unauthorized returns may not be accepted.

Need Help?

If you have any questions about returns, exchanges, or refunds, please contact us at:

kanayojouse2@hotmail.com

We usually respond within 24 hours on business days.